At AVSalesOnline, we are dedicated to ensuring a smooth and reliable shopping experience. Below are the details of our shipping policy for both digital and physical products purchased through our platform.
Shipping for Digital Products
Most of our products are digital licenses or downloadable software. For digital purchases:
- Delivery Method: Upon order completion, you will receive an email containing the activation key or download link.
- Delivery Time: Digital products are typically delivered instantly. However, in some cases, delivery may take up to 24 hours due to system processing or manual verification.
- No Shipping Fees: Since digital products do not require physical shipping, no shipping charges apply.
Important: If you do not receive your product email shortly after purchase, please check your spam or junk folder. If you still cannot locate it, contact us at info@avsalesonline.com.
Shipping for Physical Products
For any physical products available through AVSalesOnline, the following terms apply:
- Processing Time: Orders are processed within 1-3 business days after payment is confirmed.
- Shipping Methods: We collaborate with trusted carriers, including FedEx, UPS, DHL, and local postal services, based on the delivery destination.
- Estimated Delivery Time:
- Domestic Shipping: 3-7 business days.
- International Shipping: 7-21 business days (subject to customs clearance and local regulations).
Shipping Costs
- Domestic Shipping: Most domestic orders qualify for free shipping, unless otherwise stated at checkout.
- International Shipping: Fees for international orders are calculated based on the destination and package weight. These costs will be displayed at checkout.
- Customs and Duties: International customers are responsible for any import duties, taxes, or customs fees imposed by their country.
Order Tracking
For physical products, a shipping confirmation email with tracking details will be sent once your order is dispatched. You can use the tracking number to monitor your package and check the estimated delivery date.
Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a valid residential or business address.
- Restricted Locations: Some countries may have shipping restrictions due to regulations or logistical challenges. If shipping to your location is unavailable, you will be notified at checkout.
Delays and Lost Packages
While we aim for timely deliveries, certain circumstances such as weather conditions, carrier delays, or customs processing may cause unexpected delays.
- Shipping Delays: If there is a delay, we will provide you with updated shipping details.
- Lost Packages: If your package is lost in transit, please contact us at info@avsalesonline.com, and we will coordinate with the carrier to resolve the issue.
Address Accuracy
Please ensure that the shipping address provided is accurate and complete. AVSalesOnline is not responsible for packages delivered to incorrect or incomplete addresses. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Order Modifications
If you need to update your order details (e.g., shipping address), please contact us at info@avsalesonline.com as soon as possible. Changes may not be possible once the order has been processed or shipped.
Contact Us
For any inquiries regarding your order or our shipping policy, please reach out to our customer support team at info@avsalesonline.com.