Refunds Policy
At AVSalesOnline, we are dedicated to ensuring customer satisfaction and providing a seamless shopping experience. If you encounter any issues with your purchase, we are here to assist you with refunds or exchanges where applicable.
Eligibility for Refunds
You may request a refund under the following circumstances:
- The product is defective or does not function as expected.
- Technical issues persist despite troubleshooting by our support team.
- The product was misrepresented or does not match the description provided on our website.
Please note: Refunds will not be issued for:
- Change of mind after successful delivery.
- Incorrect purchases made due to user error.
- Digital products that have been accessed or activated.
Refund Request Timeframe
All refund requests must be submitted within 30 days of purchase. Requests beyond this period will only be considered under exceptional circumstances or as required by law.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us – Send an email to info@avsalesonline.com with your order number, a detailed explanation of the issue, and your reason for requesting a refund.
- Evaluation – Our support team will review your request and may reach out for additional details if needed.
- Approval – If your refund is approved, it will be processed via your original payment method.
Refund Processing
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary based on your bank or payment provider.
Partial Refunds
In certain cases, a partial refund may be issued:
- If a returned product is received in a significantly different condition than when it was sold.
- If the refund is requested after the 30-day period but still within a reasonable timeframe.
Exchange Policy
If you need to exchange a product (e.g., due to an incorrect order or technical issue), please contact us at info@avsalesonline.com. Exchanges are subject to product availability and applicable terms.
Non-Refundable Products
The following products and services cannot be refunded:
- Digital products that have been accessed or activated.
- Subscriptions after the trial period has ended or once fully activated.
- Final sale items or discounted promotional products.
Technical Support
Before requesting a refund, we encourage you to reach out to our technical support team at info@avsalesonline.com. Many issues can often be resolved through troubleshooting, and we are committed to ensuring you get the best experience from your purchase.
Policy Updates
AVSalesOnline reserves the right to update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. By continuing to use our services, you agree to the revised terms.
Contact Us
For any questions or concerns regarding this Refund Policy, please reach out to us at info@avsalesonline.com. Our team is happy to assist you!